Terms & Conditions – Kaarobaar.co.in

Last Updated: [18-08-2025]

Definitions & Applicability

User: Any person or entity accessing the Platform.
Buyer/Seller: Individuals, FPOs, cooperatives, or enterprises transacting on the Platform.
Services: Digital marketplace for agriculture, tools, safety products, farm inputs, and related logistics/payment services.
FPO: Farmer Producer Organization registered under Indian law.

Eligibility & Registration

Individuals must be 18+ years or legally capable of contracting.
Businesses, FPOs, or cooperatives must submit GSTIN, PAN, or valid registration certificates.

Account & Security

Maintain updated contact and banking details.
Any misuse or unauthorized access under your account remains your responsibility.
Report breaches at support@kaarobaar.co.in.

User Conduct & Fraud Prevention

No counterfeit goods, duplicate orders, fake FPO registrations, or misrepresentation.
COD misuse, referral scams, and false claims will result in blacklisting and possible FIR under IPC & IT Act.
High-value or repeat orders may require Aadhaar/GST/FPO certificate verification.

Content & Intellectual Property

All platform content (logos, UI, listings) belongs to Kaarobaar or licensed providers.
Sellers and FPOs grant Kaarobaar a non-exclusive license to display their listings.
Infringement claims must be submitted with proof to legal@kaarobaar.co.in.

Transactions & Payment

Supported: UPI, Net Banking, Cards, and COD (restricted).
Kaarobaar acts only as a facilitator, not a bank.
Orders may be cancelled in case of pricing errors, policy violations, or suspected fraud.

Delivery & Risk

Risk passes to buyer once goods are shipped.
Rural logistics delays due to weather, transport, or force majeure are not Kaarobaar’s liability.
Delivery timelines are indicative unless specified under a written guarantee scheme.

Returns, Refunds & Warranty

Report defective/incorrect items within 48 hours with proof.
Refunds (if eligible) processed within 7–10 working days.
Non-returnable items are exempt unless covered by warranty or explicit agreement.
Verified logistics damage will be replaced free of cost.

Pricing, Offers & Transparency

All prices in INR, inclusive of taxes unless stated.
Offers come from sellers/FPOs unless explicitly declared by Kaarobaar.
Misuse of promotions, coupons, or credit schemes may result in account suspension.

Liability

Kaarobaar is a facilitator, not the seller or producer (unless explicitly mentioned).
Product quality, assurance, and performance remain seller’s or contracting party’s responsibility.
Kaarobaar’s liability is limited to the transaction amount paid.

FPO Integration

FPOs may register collectively and transact on behalf of their farmer-members.
FPOs must provide legal registration, PAN, GSTIN (if applicable), and governing board details.
Transactions done via FPOs are considered binding on behalf of their members.
Special tools like bulk ordering, pooled logistics, and group credit facilities may be made available.
Fraudulent or fake FPO registrations will result in delisting and legal action.

Termination & Suspension

Accounts may be suspended for: Fraud, misrepresentation, COD abuse, or repeat violations.
Termination does not absolve you from pending payments or liabilities.

Legal Framework & Jurisdiction

These Terms are governed by Indian law.
Jurisdiction lies with Delhi NCR courts.

Grievance Redressal

As mandated by law:

Grievance Officer
📧 grievance@kaarobaar.co.in
📞 [+91-0124-4035299]

Miscellaneous

Orders may be cancelled before pickup; no refunds after shipment.
Sellers/FPOs are responsible for statutory compliance (GST, FSSAI, Seeds/Agrochem norms).
Kaarobaar may record calls/chats for fraud prevention and quality assurance.