Terms & Conditions

🌾 KAAROBAAR / 100X – BUY WITH CONFIDENCE FAQ

(Covers Warranty, Returns, Exchange, DOA, Shipping, COD, Rural Support, EMI, Logistics, Costs, Evidence Requirements)

 

1. TRIAL RETURN (10-DAY BUY WITH CONFIDENCE)

Q1. Can I return the machine after using it for 1–2 days?

❌ No.
The 10-Day Trial Return applies only to unused machines.
No fuel, no soil, no scratches, no signs of operation.

 

Q2. What condition is required for the 10-day return?

The machine must be:
✔ Unused
✔ Fuel-free
✔ Soil-free
✔ In original packaging
✔ All accessories, manuals, warranty card included
✔ Serial number intact
✔ No attempt to start the engine

 

Q3. What deductions apply in a trial return?

For trial returns (customer preference), refund =
Amount Paid –

  • Original Delivery Freight
  • Return / Reverse Logistics Cost
  • Restocking Fee (up to 10%)
  • Missing/Damaged Parts Cost

 

Q4. Why is two-way freight deducted?

Because agricultural machinery is heavy & bulky, reverse logistics is expensive.
This is standard practice for large goods..

 

Q5. Can I return more than one machine under the trial policy?

❌ No.
Only one trial return per order / per address / per household.

 

Q6. How long does the refund take?

Within 15 working days after Kaarobaar receives and inspects the machine.

 

Q7. What if I lost the original packaging?

Without original box/packaging:

  • Return may be refused, or
  • A restocking fee may increase because re-packing costs are high.

 

2. 48-HOUR EXCHANGE / DAMAGE / DOA / MISSING ITEMS

Q8. What issues must be reported within 48 hours of delivery?

Report these within 2 days:

  • Wrong product
  • Missing product
  • Damaged product
  • Missing accessories
  • Dead on Arrival (DOA)
    Failure to report within 48 hours may lead to claim rejection.

 

Q9. What evidence is required for a 48-hour claim?

Mandatory:

  • Unboxing video (continuous, clear)
  • Photos of damage
  • Photo of packaging
  • Serial number photo
  • Courier delivery slip (POD)

 

Q10. What is DOA (Dead on Arrival)?

A machine that does not start or fails immediately on first proper attempt.
DOA must be supported by:

  • Unboxing video
  • Video showing non-operation
  • Technician job-sheet (if needed)

 

Q11. What happens when DOA is confirmed?

You receive:

  • Free replacement, or
  • Refund (if stock unavailable)

 

Q12. If I receive the wrong product, will I lose money?

❌ No.
If it’s Kaarobaar’s mistake, we replace it free and bear all logistics costs.

 

Q13. What if the replacement model is out of stock?

You may choose:

  1. Replacement with similar/superior model (price difference applied)
  2. Store credit
  3. Refund

 

Q14. What if only accessories are missing?

Kaarobaar will:

  • Dispatch missing parts,
  • OR issue partial refund,
  • OR provide coupon/credit.

 

3. WARRANTY (1-YEAR STANDARD & OPTIONAL COMPREHENSIVE)

Q15. What does the 1-year warranty cover?

  • 100% parts for first 3 months
  • 50% parts for next 9 months
  • Factory labour free

 

Q16. What is NOT covered under warranty?

❌ Consumables & wear parts:
Belts, blades, plugs, filters, lubricants, tyres, rubber parts.
❌ Misuse
❌ Overloading
❌ Unauthorized repair
❌ Tampered serial number
❌ Commercial rental use
❌ Water ingress / fuel contamination
❌ Physical damage after delivery

❌ Damages due to dry run, without proper oil/fuel 

❌ Wrong fitting done.

 

Q17. Is warranty activation mandatory?

Yes.
Warranty starts only when Customer registers product within 15 days of purchase.

 

Q18. Who pays for transport during warranty repair?

Customer pays transport to/from factory.
Labour is free for warranty repairs.

 

Q19. What is the Comprehensive Warranty?

Optional add-on purchased at the time of order: Currently inactive. 

4. ORDERS, COD, KYC & FRAUD PREVENTION

Q20. Is COD available for all orders?

COD is available based on pin code and may require:

  • Advance
  • COD fee
  • Delivery OTP
  • Address/KYC verification
    Kaarobaar may decline COD for high-value or high-risk orders.

 

Q21. Why does Kaarobaar ask for ID verification?

To prevent:

  • Shipping fraud
  • COD refusal-cost losses
  • Wrong-identity claims
  • Serial-number swapping
    It protects both Customer and company.

 

Q22. What if I fail KYC verification?

Order may be cancelled and refund issued (for prepaid orders).

 

5. SHIPPING, DELIVERY & REVERSE PICKUP

Q23. How long does delivery take?

Normally 7–10 working days; remote/hilly areas may take longer.

 

Q24. What if my pin code is non-serviceable for reverse pickup?

You must ship the machine to Kaarobaar’s warehouse/manual return address at your own cost, after approval.

This is standard for:

  • Village interiors
  • Hilly regions
  • ODA (Out-of-Delivery-Area) pin codes
  • Geographically difficult zones

 

Q25. Who pays reverse logistics cost?

  • Kaarobaar error: We pay
  • Customer preference trial return: Customer pays two-way freight
  • Customer-caused issue: Customer pays

 

6. EMI / FINANCE / REFUNDS

Q26. How do EMI refunds work?

Your EMI will not stop automatically.
Refund is sent to your bank → You must contact your bank to close the EMI.
Any interest charged before EMI closure is bank policy, not refundable by Kaarobaar.

 

Q27. Is EMI processing fee refundable?

Usually no.
Fees depend on bank/financing partner.

 

7. RURAL & REMOTE SUPPORT

Q28. I live in a village; will I get support?

Yes.
Kaarobaar offers:

  • Hindi/regional-language support
  • WhatsApp video troubleshooting
  • Spare-part courier dispatch
  • Extended inspection window (depending on location)

 

Q29. What if there is no service centre in my district?

We offer:

  • Guided troubleshooting
  • Courier part replacement
  • Video-based diagnosis
  • Factory repair via courier (Customer pays shipping unless warranty exception applies)

 

8. PACKAGING, SERIAL NUMBERS & EVIDENCE

Q30. Is unboxing video mandatory?

YES — for:

  • DOA cases
  • Damage claims
  • Wrong/missing products
  • COD disputes
  • Trial returns inspection

 

Q31. Should I keep the original packaging?

YES — until the 10-day return and 48-hour exchange windows expire.
Without packaging, return may be refused or higher fee deducted.

 

Q32. What if serial number is tampered?

Warranty and return rights become VOID.

 

9. LIMITATION OF LIABILITY & LEGAL

Q33. What damages is the company NOT liable for?

Kaarobaar is not liable for:

  • Crop loss
  • Labour cost
  • Downtime
  • Delays
  • Weather/environment damages
  • Indirect or consequential loss
    Liability is capped at invoice value.

 

Q34. What if I disagree with Kaarobaar’s inspection decision?

You may escalate to the Grievance Cell within 7 days.
If unresolved, a third-party inspection can be arranged.
Whichever side is proven wrong bears the inspection cost.

 

Q35. Which court has jurisdiction?

All disputes fall under Gurgaon, Haryana jurisdiction only.

 

10. QUICK CUSTOMER CHECKLIST

Before operating the tiller

✔ Record unboxing video
✔ Take clear photos of product
✔ Verify accessories
✔ Read manual
✔ Register warranty within 15 days

Keep safely

✔ Invoice
✔ Warranty card
✔ Serial number photo
✔ Courier delivery slip
✔ Unboxing video
✔ Job sheets (if any)

 

1. DELIVERY ACCEPTANCE & ADVANCE REFUND

Q1. If I pay ₹1,000 advance and then refuse delivery, will I get my advance back?

❌ No.
If you refuse delivery for personal reasons, the advance is forfeited because Kaarobaar has already incurred shipping, handling and dispatch costs.

 

Q2. Does the 10-Day Return Policy apply if I refuse delivery?

❌ No.
The 10-Day return starts only after you accept delivery.
Refusing delivery = No refund + No trial return.

 

Q3. What if I am unavailable during delivery?

If you are unavailable for delivery after two attempts, it is treated as delivery refusal and advance will be forfeited.

 

Q4. What if I refuse delivery because I changed my mind?

Changing your mind after dispatch is treated as cancellation after dispatch → advance forfeited.

 

Q5. What if Kaarobaar sends the wrong product?

Then it is Kaarobaar’s responsibility — we bear all costs and advance is refunded.
Delivery refusal due to Company error does NOT cause forfeiture.

 

Q6. Why is delivery refusal penalized?

Because each delivery attempt costs the Company:

  • ₹700–₹1,200 forward transit or as per actual whichever is more
  • ₹800–₹1,500 reverse or as per actual whichever is more
  • Handling + storage cost or as per actual whichever is more
  • Packaging material loss or as per actual whichever is more

Therefore delivery refusal cannot be free.  

Definitions & Applicability

User: Any person or entity accessing the Platform.
Buyer/Seller: Individuals, FPOs, cooperatives, or enterprises transacting on the Platform.
Services: Digital marketplace for agriculture, tools, safety products, farm inputs, and related logistics/payment services.
FPO: Farmer Producer Organization registered under Indian law.

Eligibility & Registration

Individuals must be 18+ years or legally capable of contracting.
Businesses, FPOs, or cooperatives must submit GSTIN, PAN, or valid registration certificates.

Account & Security

Maintain updated contact and banking details.
Any misuse or unauthorized access under your account remains your responsibility.
Report breaches at support@kaarobaar.co.in.

User Conduct & Fraud Prevention

No counterfeit goods, duplicate orders, fake FPO registrations, or misrepresentation.
COD misuse, referral scams, and false claims will result in blacklisting and possible FIR under IPC & IT Act.
High-value or repeat orders may require Aadhaar/GST/FPO certificate verification.

Content & Intellectual Property

All platform content (logos, UI, listings) belongs to Kaarobaar or licensed providers.
Sellers and FPOs grant Kaarobaar a non-exclusive license to display their listings.
Infringement claims must be submitted with proof to legal@kaarobaar.co.in.

Transactions & Payment

Supported: UPI, Net Banking, Cards, and COD (restricted).
Kaarobaar acts only as a facilitator, not a bank.
Orders may be cancelled in case of pricing errors, policy violations, or suspected fraud.

Delivery & Risk

Risk passes to buyer once goods are shipped.
Rural logistics delays due to weather, transport, or force majeure are not Kaarobaar’s liability.
Delivery timelines are indicative unless specified under a written guarantee scheme.

Returns, Refunds & Warranty

Report defective/incorrect items within 48 hours with proof.
Refunds (if eligible) processed within 7–10 working days.
Non-returnable items are exempt unless covered by warranty or explicit agreement.
Verified logistics damage will be replaced free of cost.

Pricing, Offers & Transparency

All prices in INR, inclusive of taxes unless stated.
Offers come from sellers/FPOs unless explicitly declared by Kaarobaar.
Misuse of promotions, coupons, or credit schemes may result in account suspension.

Liability

Kaarobaar is a facilitator, not the seller or producer (unless explicitly mentioned).
Product quality, assurance, and performance remain seller’s or contracting party’s responsibility.
Kaarobaar’s liability is limited to the transaction amount paid.

FPO Integration

FPOs may register collectively and transact on behalf of their farmer-members.
FPOs must provide legal registration, PAN, GSTIN (if applicable), and governing board details.
Transactions done via FPOs are considered binding on behalf of their members.
Special tools like bulk ordering, pooled logistics, and group credit facilities may be made available.
Fraudulent or fake FPO registrations will result in delisting and legal action.

Termination & Suspension

Accounts may be suspended for: Fraud, misrepresentation, COD abuse, or repeat violations.
Termination does not absolve you from pending payments or liabilities.

Legal Framework & Jurisdiction

These Terms are governed by Indian law.
Jurisdiction lies with Delhi NCR courts.

Grievance Redressal

As mandated by law:

Grievance Officer
📧 grievance@kaarobaar.co.in
📞 [+91-0124-4035299]

Miscellaneous

Orders may be cancelled before pickup; no refunds after shipment.
Sellers/FPOs are responsible for statutory compliance (GST, FSSAI, Seeds/Agrochem norms).
Kaarobaar may record calls/chats for fraud prevention and quality assurance.