Warranty Terms

KAAROBAAR / 100X CIRCLE PVT. LTD.

TERMS & CONDITIONS — BUY WITH CONFIDENCE, WARRANTY, RETURN & EXCHANGE POLICY

Effective Date: [01-12-2025]
Entity: 100X Circle Pvt. Ltd. (“100X”, “Kaarobaar”, “Company”, “We”, “Us”, “Our”)
Registered Office & Factory: IMT Manesar, Gurgaon, Haryana – 122052
Customer Support: support@kaarobaar.com | Helpline: +91-XXXXXXXXXX
Website: www.kaarobaar.co.in

Scope & Purpose: These Terms & Conditions (“T&C”) govern sale, delivery, warranty, returns, exchanges, refunds, payment terms, dispute resolution, and after-sales service for 100X branded agricultural machinery and accessories sold directly via Kaarobaar.co.in. These T&C apply to D2C purchases only; third-party marketplace or dealer purchases are governed by their respective terms unless explicitly stated otherwise. See the earlier working draft for history/versions.

KAAROBAAR warranty terms 1-12-25

1. DEFINITIONS

Product(s): 100X branded agricultural machinery and accessories sold on the Website.
Customer / Buyer / You: Any natural person or legal entity placing an order on the Website.
Invoice Date: Date printed on the invoice issued by Kaarobaar.
Delivery Date: Date on which the Product is delivered to the Customer’s nominated delivery address (as evidenced by courier POD).
Trial Return Window: 10 calendar days from Delivery Date for eligible, unused returns.
Exchange Window: 48 hours (2 days) from Delivery Date to report Missing / Wrong / Damaged / DOA / Missing accessories.
DOA (Dead on Arrival): Product fails to operate at first proper attempt; valid DOA claim must be supported by unboxing video and/or technician job sheet.
Reverse Logistics: Cost and process to transport Product from Customer back to Kaarobaar warehouse/factory.

2. ORDER ACCEPTANCE, PRICING & SPECIFICATIONS

Order Acceptance: All orders placed on the Website require acceptance by Kaarobaar. We reserve the right to refuse or cancel any order due to stock unavailability, incorrect pricing, fraud risk, or inability to obtain payment authorization.
Pricing & Fees: Prices shown are inclusive/exclusive of taxes as indicated at checkout. Shipping, handling, GST, COD fees, and any promotional discounts are displayed at checkout. Kaarobaar reserves the right to correct pricing errors.
Product Information: Images, dimensions, and colours are indicative; minor variations are not defects. Customers should verify specifications before purchase. Kaarobaar will not be liable for minor aesthetic differences.

3. PAYMENT, COD, EMI & REFUND MECHANICS

Payment Modes: UPI, Netbanking, Cards, Wallets, BNPL, EMI via partners, and COD (subject to eligibility).
COD Terms: COD may require an advance amount (e.g., ₹1,000) at booking and a COD handling fee (e.g., ₹750) payable on delivery unless waived in promotion. Kaarobaar may refuse COD on flagged or high-risk orders.
EMI/Finance: EMI is facilitated by finance partners. Approval, processing fees, and EMI terms are set by the financier. Kaarobaar is not responsible for financer’s decisions or charges.
Refunds & Gateway Fees: Refunds are to the original payment instrument. Payment gateway or bank charges may be deducted from refund where applicable (e.g., for overseas cards or third-party charges). For COD refunds, funds are typically remitted via bank transfer or brand credit; timings vary. For financed orders, refund timing/amount depends on financier reconciliation; customers must liaise with their bank/financier for EMI closure and associated interest adjustments. Kaarobaar will assist with documentation but cannot force an early EMI reversal by the financier.

4. DELIVERY, RISK & INSPECTION

Delivery Timelines: Indicative: 7–10 working days for standard pin codes; remote/ODA/heavy areas may take longer. Delivery estimates are provided at checkout but not guaranteed.
Title & Risk: Title and risk of loss pass to Customer upon delivery and physical acceptance at the delivery address (i.e., when Customer takes possession and signs POD). Any damage reported after handover is prima facie Customer’s responsibility unless timely proof is provided per these T&C.
Inspection at Delivery: Customer must inspect packaging and Product at delivery. Visible transit damage must be recorded on courier POD and reported to support within 24 hours. Customers are strongly advised to record an unboxing video (full, continuous, with timestamp) before operating the machine.

5. WARRANTY & SERVICE (LEGAL & OPERATIONAL)

5.1 Standard 1-Year Limited Warranty

Term: 12 months from Invoice Date.
Coverage: 100% parts for first 3 months; 50% parts for next 9 months. Factory labour for warranty repairs is free when repairs are done at our factory/service centre; transportation to/from factory is Customer’s responsibility unless Kaarobaar agrees otherwise.
Exclusions: Consumables and wear-and-tear parts (belts, blades, spark plugs, filters, lubricants, tyres/tracks, paint/finish, rubber parts), damage due to misuse, negligence, improper maintenance, unauthorized repair or modification, accident, theft, fire, flooding, or use beyond recommended operating parameters (e.g., gradient limits). Warranty also excludes damage due to commercial rental/hire.
Activation / Registration: Customer must register the Product on the Kaarobaar portal within 15 days of Delivery Date for full warranty benefits to be available. Lack of registration may limit warranty remedies.

5.2 Optional Comprehensive Warranty (Add-on)

Purchase: Available only at point of sale. Not available post-sale.
Options: 1-Year Comprehensive (10% of product price) or 2-Year Comprehensive (20% of product price).
Coverage: 100% parts and labour for the selected term subject to same exclusions as standard warranty. Transportation to factory excluded.

5.3 Warranty Claims Process

Contact support with Order ID and issue details; Kaarobaar will advise remote diagnostic steps. If physical inspection or repair is required, Customer may be required to bring Product to IMT Manesar factory or nearest authorized service location. For on-site visits, charges may apply if outside warranty or for labour beyond covered terms.

6. 10-DAY BUY WITH CONFIDENCE — TRIAL & RETURN (UNUSED ITEMS ONLY)

Important: This is a limited, controlled consumer benefit for D2C purchases only.

6.1 Eligibility Conditions

Returns accepted only if Customer requests within 10 calendar days of Delivery Date and Product is: unused, unassembled (unless shipped assembled), fuel-free, soil-free, and in original, resalable condition with original packaging, labels, manuals, accessories, invoice/warranty card and intact serial numbers. Any evidence of use (fuel residues, dirt, blade wear, scratches, dents) voids trial return eligibility.

6.2 Limit on Trial Returns

Only one trial return per invoice / household / shipping address. Kaarobaar reserves the right to refuse trial return privileges to repeat return offenders or cases of suspected misuse.

6.3 Two-Way Freight, Restocking & Deductions (MANDATORY)

Refund Calculation: Refund = Amount Paid − (Original Delivery Freight + Return Shipping Cost + Restocking/Handling Fee + Cost of Missing/Damaged Parts).
Restocking/Handling Fee: If Product is returned with damaged packaging, missing items, or requires reconditioning, a restocking/handling fee will be applied. Kaarobaar will communicate the exact freight and restocking deductions in the return authorization before collecting the Product. For transparency, restocking fee will not exceed 10% of the Product price unless otherwise justified and communicated.

6.4 Refund Timing & Method

After Product receipt and successful inspection at Kaarobaar location, refund will be processed to the original payment method (or bank transfer/brand credit for COD as applicable) within 15 working days. Bank/financier processing times may add additional delay.

6.5 Non-Eligible Items

Used, fuelled, soil-marked, modified, tampered-serial, or customised Products; Products purchased via marketplace/dealer; Products missing essential parts; and Products that fail to meet the “unused” standard.

6A. DELIVERY ACCEPTANCE, DELIVERY REFUSAL & ADVANCE PAYMENT FORFEITURE

6A.1 Delivery Acceptance Required for Any Return/Exchange Eligibility

The 10-Day Buy With Confidence Return Policy applies only after successful delivery and acceptance of the Product by the Customer.

Return or exchange rights begin only after the Customer takes possession of the Product, as proven by courier POD or delivery OTP.

6A.2 Delivery Refusal = Forfeiture of Advance / COD Prepayment

If the Customer:

refuses to accept delivery, OR
cancels the order after dispatch, OR
is unavailable after two delivery attempts, OR
fails to complete mandatory delivery verification (KYC, OTP, delivery confirmation),
then:

The advance amount paid (including COD advance or booking token) shall be fully forfeited and applied toward shipping, handling, storage, and administrative costs.

This refusal does NOT qualify under the 10-Day Trial Return benefit.

6A.3 No Advance Refund for Delivery Refusal

Delivery refusal is treated as “Order Cancelled After Dispatch.”
Kaarobaar makes logistical expenses once the Product is dispatched.
Therefore:

Delivery refusal does not entitle the Customer to any refund of advance or to any trial/return benefit.

6A.4 Loss Recovery in Case of Delivery Refusal

Upon refusal, the Company may deduct from the advance:

Forward shipping cost
Return shipping cost (if applicable)
Storage & handling charges
Packing/dispatch labour cost

If these charges exceed the advance amount, Kaarobaar reserves the right to invoice the balance.

6A.5 COD + Delivery OTP / KYC Requirements

For security and fraud prevention:

COD orders may require photo ID,
Delivery OTP,
Delivery selfie,
Pre-dispatch confirmation call,
Address verification.

If the Customer fails verification, the order may be cancelled and the advance forfeited per clause 6A.2.

6A.6 Trial Return Window Starts Only After Acceptance

The 10-day return period starts only on the date of successful delivery, not when the order is placed or dispatched.

Delivery refusal = No Trial, No Return, No Refund.

7. 48-HOUR EXCHANGE & DEFECT REPORT (MISSING / WRONG / DAMAGED / DOA)

7.1 Reporting Requirement

Any Missing Product, Wrong Product, Damaged in transit, DOA, or Missing Accessories must be reported within 48 hours of Delivery Date. Claims reported outside this window are subject to decline unless exceptional circumstances exist and Kaarobaar accepts late reporting.

7.2 Required Evidence

Mandatory: Invoice/Order ID, courier POD, full unboxing video (continuous, showing external packaging, opening, and product), clear photos of damage, serial number photo. For DOA, include an operational failure video and/or technician job sheet from an authorized service center.

7.3 Primary Remedy — Exchange

For valid 48-hour claims, Kaarobaar will offer exchange for identical SKU or repair/part dispatch. Refund is provided only if identical SKU is unavailable or replacement cannot be effected.

7.4 SKU Out-of-Stock Fallback

If identical SKU unavailable: Kaarobaar will offer, in order of priority: (a) similar model at same or adjusted price (Customer may pay/receive price difference), (b) store credit (valid for specified period), or (c) refund. Customer will be allowed to choose among available options.

7.5 Verification & Timelines

Kaarobaar acknowledges claims within 24 hours, issues initial verification decision within 72 hours, and aims for final resolution (exchange/repair/ refund/part dispatch) within 7–15 calendar days from verification, subject to logistics and parts availability. Rural/remote cases may require additional time; Kaarobaar will communicate anticipated timelines.

8. MISSING PARTS, ACCESSORIES, & PARTIAL REFUNDS

Verified missing accessories reported within 48 hours are remedied by free dispatch of missing items, partial refund, or coupon/credit. Missing parts reported after 48 hours but within 10 days may be accommodated at Kaarobaar’s discretion and may incur charges for parts/shipping. Partial refunds equal the invoice value of missing items less handling fees.

9. RETURNS, EXCHANGE LOGISTICS, PICKUP & CHARGES

Reverse Pickup: Kaarobaar will arrange reverse logistics where feasible. For non-serviceable pin codes, remote/ODA, hilly or inaccessible areas, reverse pickup may be unavailable; in such cases Customer must ship Product to designated Kaarobaar warehouse at their cost after return approval. Kaarobaar will communicate such constraints at order confirmation when known.
Who Pays Freight:

If return/exchange due to Kaarobaar error (wrong/damaged/missing), Kaarobaar bears forward & return freight.
If return is due to Customer preference/trial, Customer pays two-way freight + restocking.

Refusal of Pickup: Kaarobaar may refuse reverse pickup where safety or logistic constraints exist; alternative remedies (parts dispatch, local repair) will be offered.
High-Cost Reverse Logistics: For high-cost reverse logistics, Kaarobaar will disclose extra charges before approval; Customer may opt to proceed or accept alternative remedy.

10. COD, HIGH-VALUE KYC & FRAUD PREVENTION

Mandatory Verification: For COD or high-value orders, Kaarobaar may mandate KYC verification (photo ID), pre-delivery confirmation call, delivery OTP, delivery selfie, or video verification. Orders failing KYC/verification may be cancelled.
Blacklist & Legal Action: Repeat misuse, return fraud (using Product then returning), or false claims may result in blacklisting and civil/legal action. Kaarobaar reserves right to recover costs for fraudulent claims.

11. WARRANTY VOIDING CONDITIONS

Warranty and trial rights void if Product shows evidence of misuse, unauthorized repair/modification, commercial rental/hire use, tampered or removed serial/warranty stickers, or damage due to improper packaging/transport after delivery.

12. CUSTOMER OBLIGATIONS & REPRESENTATIONS

Customer represents that information provided is true and will comply with inspection/return procedures. Customer must retain original packaging and unboxing proof until the Trial Return and Exchange windows expire and the claim is closed. Failure to retain packaging or evidence may result in rejection or penalty (restocking fee).

13. LIMITATION OF LIABILITY, INDEMNITY & THIRD-PARTY INSPECTION

Liability Cap: Kaarobaar’s aggregate liability shall not exceed the invoice value of the Product.
No Indirect Damages: Kaarobaar is not liable for indirect, special, incidental or consequential damages (crop loss, downtime, labour cost, lost profits).
Indemnity: Customer indemnifies Kaarobaar for losses arising from misuse, negligence, breach of T&C, or false claims.
Independent Inspection: For disputed high-value cases, either party may request an independent third-party inspection. If Customer’s claim is validated, Kaarobaar bears inspection cost; if claim is found unsubstantiated, Customer bears cost. Kaarobaar reserves right to nominate or approve inspection agency.

14. DOA JOB-SHEET & TIMING

DOA Job Sheet Window: For DOA claims, Customer must obtain and share a technician job sheet or brand service certificate within 7 days of raising the DOA claim. If Customer fails to provide job sheet or video evidence within this window, Kaarobaar may require alternate verification and may not accept DOA claim. Kaarobaar will facilitate contacting nearest authorized service centre where feasible.

15. PRIVACY, DATA SHARING & THIRD-PARTY PARTNERS

Kaarobaar collects personal data for order processing, warranty, logistics, and service. Kaarobaar may share Customer data with logistics, payment gateways, and authorized service partners strictly for fulfilment. Kaarobaar does not sell personal data. Refer to Kaarobaar Privacy Policy for complete details.

16. COUPONS, PROMOTIONS & EXCHANGE OFFERS

Coupons & promotions are subject to specific terms. Exchange credit is subject to Product condition, SKU, promotion and Kaarobaar’s final determination. Abused promotions may be cancelled and amounts recovered.

17. RETURNS & WARRANTY DISPUTES — ESCALATION

Escalation Path: If Customer disagrees with outcome, escalate to grievance@kaarobaar.co.in within 7 days of decision. Kaarobaar will acknowledge escalation within 48 hours and attempt mediation; resolution target within 7–15 days post-escalation.
Independent Review: If mediation fails, independent inspection may be requested per Clause 13.

18. FORCE MAJEURE

Kaarobaar not liable for delays or failures due to events beyond reasonable control: natural disasters, strikes, pandemics, government orders, transport disruptions, war or civil unrest.

19. INTELLECTUAL PROPERTY

All Website content, trademarks, product images and technical information are Kaarobaar property. No rights are granted except for use of purchased Products.

20. AMENDMENTS

Kaarobaar may amend these T&C; updated T&C will be published on the Website and effective upon posting. Material changes will not be notified to Customers.

21. CUSTOMER CHECKLIST — WHAT TO KEEP

Invoice / Order confirmation
Delivery POD (courier slip)
Full unboxing video & photos (keep until claim closed)
Serial number photo & warranty card
Technician job sheet (for DOA/repair visits)

22. GOVERNING LAW & JURISDICTION

These T&C governed by laws of India. Any disputes subject to courts at Gurgaon, Haryana, excluding other jurisdictions.

23. CONTACT

100X Circle Pvt. Ltd. (Kaarobaar Division)
IMT Manesar, Gurgaon, Haryana – 122052
Email: support@kaarobaar.co.in | grievance@kaarobaar.co.in
Helpline: +91-XXXXXXXXXX
Website: www.kaarobaar.co.in